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A Day At Odisha CM’s Grievance Cell Which People Narrate From Far & Wide
The CM Grievance Cell In Odisha Proves That People From All Over The State Come Seeking Help
The interviewee for the series is ‘CM Majhi’, who talks with Alok and his father who’s a news reader in ETV Bharat.
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A lady named Heramba Giri with her daughter of about seven years named Pratyusha came to the grievance cell of Odisha Chief Minister. Just from the face, it was quite clear that the child he was into a serious health complication. The little girl of seven years of age despite not having a clue as to why her mother was crying unconsolably, was the only child trying to wipe the tears with her frock. Pratyusha was suffering from Xeroderma pigmentosum (XP), which is an autosomal recessive genetic disorder, which is why Heramaba had taken her to get the CM’s help for treatment.
A month ago, she had knocked the doors of the CM’s grievance cell and received a hearing from the CM, Mohan Charan Majhi. The child was admitted in Cuttack SCB Medical College and Hospital as per the instruction of the respondent. Today, Heramba is back in the cell seeking an assistance in cash as she had no money for the treatment effort.
It was quite a learning experience to spend a day at the Grievance Cell of the Odisha Chief Minister, where people from near and far come seeking justice and a future.
The following sequences take place where Pratyusha and her mother come face to face with the CM of the state represented in the show by ETV Bharat.
Also present at the cell was Ratan Kalshe from Balangir arrived who came with his 16 year old challenged son Alok. At some point he had been a crying, limping boy confined to his bed and was just arranging himself as he waited. Thinking this, the CM went to him and upon listening to what Ratan had to say that was wrong with the child, he took notice.
This common scene, where more than 1000 people from all the parts of the state come for seeking justice to the CM’s Grievance Redressal Cell was just a routine of that day. Initially the Chief Minister interacted with around 30 different disability persons standing outside the building and listened to the whole group. He appealed to the senior officials of the government to work out their difficulties as soon as possible.
While the CM arranged Rs 5 lakh for Pratyusha from the Chief Minister’s Relief Fund and house for Alok under the PM Awas Yojana and, for Alok, he directed his officers delivering his hospitalization and money for the treatment.
It is a common sight to see people from near and far visiting Odisha’s Chief Minister’s Grievance Cell for redressal
Yet, CM Majhi seems most receptive to an elderly (ETV Bharat)
He also comforted the family of Pratyusha and Alok, in this regard, they would also receive proper treatment.
There were hundreds others who hoped to get an opportunity to meet the CM in the eighth round of the Chief Minister’s Grievance Hearing since the ruling party leader Majhi assumed power in June 2024. The CM strolled around one case to another, listening keenly, and was regularly calming everybody stating that their voice counts. This, he had been doing at all the hearings; and throughout his summation the intense consideration that he was giving to his own part in the case was conspicuous.
A day comes across people from far and wide who come to Odisha CM’s grievance cell in search of some justice.
Some of the officials belonging to the CM’s redressal cell snapped documents signed from ETV Bharat.
He also told the people not to undergo a stress of going all the way to the state capital by spending money. According to our video, let me remind that our district collectors are there to hear you. I would therefore advise anyone who faces any problems in any of the districts to first approach the collector who has the authority to address the problems. “If you do not find the solutions to your problems through appeal meetings, you can come here and meet me,” said Majhi.
Chief Minister said, ‘Since we are implementing this from July 1st last year, 81% of the grievances have been addressed’, while asserting that people come here with the hope, and the government assured, there will be no let-down.
In all the seven rounds of hearing the court has received the grievance petitions totaling 8031 whereas 6545 cases have been disposed off. Whereas the first round had a resolution rate of 90 percent, it fluctuated at the subsequent seven sessions that were conducted. "No case will remain pending. They must be doing something about it our officials,” the CM said in an endeavor to offer some assurance.
Whereas, in the first round, 90 percent of grievances were addressed, in the next round, 88 percent, in the third round, 86 percent in the fourth round, 84 percent in the fifth round, 54 percent in the sixth round, explained the CM. The complaints relate to health issues, issues to do with job security, pension matters, education and the judiciary respectively.
This was attended by Health and Family Welfare minister Mukesh Mahalyaling, industries minister Sampada Chandra Swain, Additional chief secretaries Satyabrat Sahu and Surendra Kumar Deo Ranjan Kumar Singh besides other senior secretary of other departments.
