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Hyderabad: An estimated 20 million global users, who were utilizing their PSN accounts to play multiplayer games on their consoles, were unable to do so due to disruption on the platform. The disruption was reported on February 7, 2025, 7:30 IST and it greatly surpassed the boundaries of PS4 and PS5 console games including live service GTA Online.
On February 9, reports were made that there was interference surrounding the server, citing an overwhelming amount of users reporting inaccessibility of numerous services, which made that red dot figure on the service status page tremendously increase. The outage was claimed to be from the top, with the CEO himself claiming that the issue affected 'some clients and services'. On February 8 further, the problem was shifted onto ' Ask PlayStation’ as they verified the malfunction. It was claimed that the details will take 24 hours for resolution.
Despite this, the top leaders of the organization confirmed in a notice that players will be moved to the next step without the need to log in. On the same day, there was a new issue caused where players were able to view different games but the console features were practically nonexistent. That X post stated that all features are active while the migration is under progress with no delay on any fronts. The head promised unhindered seamless access and then settled upon a different problem stating that users were very disappointed and made it clear that there was no excuse for this.
While denying the statement on X, the president confirmed the issue has been located and the claim of the leader being out of the loop is unfounded. Yet, the final claim made was that additional five days of service will be activated for people with ‘Playstation Plus’.
Later, the company published an X post which read, “Network services have fully recovered from an operational issue. We apologize for the inconvenience and thank the community for their patience. As a gesture of goodwill, all PlayStation Plus members will receive an additional five days of service free of charge.”
Despite the company's assertion that they have remedied the issues with the PSN, some users report difficulty in accessing the game's multiplayer functions. Some users had either an incomplete session or an issue starting the games. The support site suggested starting the PS4/PS5 in safe mode with their database resetting.
How to Boot PS4/PS5 Console in Safe Mode
The tips below will guide you to put your PS4 or PS5 console in 'Safe Mode'.
Step 1: Switch off the console by pressing and holding the power button for about three seconds.
Step 2: Press the power button and hold it down.
Step 3: Let go of the power button when you hear the 'second beep'.
Step 4: Connect the controller with the USB and press the PS button.
Hyderabad: Disruption on PlayStation Network (PSN) was experienced by millions of users wherein users playing multiplayer games on PS4 and PS5 consoles were unable to use the multiplayer features. The disruption began around 7:30 AM IST on February 7, 2025 and more than 20 million users globally lost access to multiplayer functions on different games including live service titles such as GTA Online.
The service disruption was reported on the official status page on February 7, along with several red dots on the outages section. The page highlighted the list of affected platforms and services stating that “some services” were having problems. The outage was communicated by the company through the official social media channel via X on February 7, 2025 on the company's @AskPlayStation handle.
The support page of the company published an X post on February 9, 2025 confirming that the “PSN is restored” and all users are able to access the online features effortlessly. The post included an apology to users regarding prolonged service outage due to disruption.
Though PlayStation didn't provide the customers with the detailed information of the service outage, they did confirm that it was an operational issue which was already resolved. Nonetheless, all PlayStation Plus subscription holders were gifted an additional five days of service.
On November 17th, the company also added, “PlayStation Network services are back online. We thank everyone for their patience and apologize for the inconvenience. All PlayStation Plus subscribers will automatically receive an additional 5 days of service.”
Despite the claim that the PSN servers were back online, some players still had difficulty accessing the multiplayer features of the game. There were users with disrupted gameplay and some users had problems launching the game entirely. Official support suggested that users with these problems should boot their PS4 or PS5 consoles to safe mode and restart or rebuild the database.
How to Boot PS4/PS5 Console to Safe Mode
Instructions on how to boot your PlayStation 4 or PlayStation 5 console to ‘Safe Mode’ are listed as follows:
Step 1: Using the main console button, press and hold it for three seconds to turn the system off completely.
Step 2: Now press and hold the button again.
Step 3: After the second beep, you can release the button.
Step 4: Use the USB cable to connect the controller, then press the PS button.
