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For travelers using Indian Railways, the helpline number 139 is the most important number to remember. It serves as a one-stop solution for queries, complaints, and assistance during your train journey. Indian Railways has streamlined its support system by discontinuing all other helpline numbers, making 139 the only official and integrated helpline for passengers.
Whether you need help with security concerns, ticket inquiries, or catering services, you can dial 139 anytime. However, many passengers are unaware of which options to select after calling. Let’s break it down for you.
Available in 12 Languages for Easy Access
The 139 helpline is available in 12 languages and operates through an Interactive Voice Response System (IVRS). The best part? You don’t need a smartphone to use it—any mobile or landline phone can connect you to the service, ensuring accessibility for all travelers.
What to Press After Dialing 139
Once you dial 139, follow these prompts based on your needs:
For security or medical assistance – Press 1 to immediately connect with a call center employee.
For general inquiries – Press 2 for details like PNR status, train arrival/departure, seat availability, fare inquiries, ticket booking, cancellations, wake-up alarms, wheelchair booking, and food orders.
For catering-related complaints – Press 3 to register issues related to food services.
For general complaints – Press 4 for any other service-related grievances.
For vigilance-related complaints – Press 5 to report misconduct or other concerns.
For accident-related inquiries – Press 6 to get information during an emergency.
To check the status of your complaint – Press 9 to track progress on a previously lodged issue.
To speak directly to a customer care representative – Press * (star) to connect with a call center executive.
With this helpline, Indian Railways has made it easier for passengers to get quick and efficient assistance. Next time you’re on a journey, keep 139 handy—it’s your ultimate travel companion on the railways!
